We collect only what you give us voluntarily: name, email address, phone number, and a postal address when an order ships. We use that information to communicate with you and to fulfil what you've asked for — nothing else. We do not run ad pixels or marketing trackers on this site. We do not sell or rent any personal information to any third party under any circumstance. We share only what's strictly necessary with our shipping carrier and payment processor to complete an order; both are bound by their own data-protection commitments. Data is held for as long as the working relationship continues, plus the legal minimum for tax records. You may request access, correction, or deletion at any time by writing to us; we will respond within thirty calendar days.
We use cookies only where necessary to make the site work. That includes a session cookie to keep you logged in or to remember the contents of your basket, plus a cookie that stores whether you've accepted or rejected non-essential cookies (so we don't ask you again). There are no analytics cookies, no marketing tags, no advertising scripts of any kind on this site. We do not load third-party JavaScript that could track you across the web. You can clear cookies in your browser at any time; nothing important will be lost. Essential cookies expire when you close the browser, except the preference cookie which lasts up to a year.
You're entitled to see, change, or delete any personal data we hold about you. You can also ask us to export it in a portable format (typically a CSV or JSON file), or to restrict how we process it. Send us a note and we will respond within thirty days. We do not charge a fee for this. If you believe we have mishandled your data, you may also complain to the data-protection authority in your country. Just email stay@cricketglen.com.